Remote Working

Challenger’s Statement on Site Visits during Covid-19

14th May 2020

Since Monday 23rd of March, Challenger have been following the government’s advice to maintain social distancing and do our part to stop the spread of Covid-19. The majority of our team have been working remotely, with only a handful of distribution staff still office-based, and able to maintain social distancing operating in a location that typically accommodates 60+ staff.

Following the latest government update on Sunday 8th May, we have been discussing internally any changes that we need to make to ensure we, as a business, are doing all we need to keep our customers operating.

Here at Challenger, our customer service and support is something that we value highly, and a significant part of our support does have to be done manually via site visits. Our Customer Support team have done a fantastic job of supporting virtually, however certain maintenance and repair services must be carried out on site.

From Monday 1st June, our engineers will be back operating and doing site visits. To ensure we are continuing to do our part to stop the spread, our engineers will be following strict processes to maintain social distancing and hygiene, including wearing suitable PPE (such as masks and gloves), using antibacterial gel before and after each site visit and working with any customer to schedule a suitable visit time to minimise contact points.

As with all businesses in the UK and globally, we are adapting our processes daily to keep our staff and customers safe, and therefore we ask our customers to adhere to similar guidelines when we are on site.

If you have any questions about our site visits, please do get in touch with us and we will speak to you about your individual situation.