Duties & Responsibilities

• To provide an excellent customer service experience whilst managing customer expectations.
• To manage faults, requests and enquiries on behalf of the customer in relation to Broadband & Hosted Telephony.
• To take responsibility for the issue through to resolution, providing proactive and regular progress updates to internal/external customers.
• Build and Provision VoIP Orders for customers.
• Provisioning and installing hardware.
• Provide product training to customers.
• To provide day-to-day product support to existing customers
• To be competent in navigating 3rd party web portals and quick to learn technical processes.
• Site visits to resolve issues when required.
• Provide out-of-hours support to customers on a rota basis (optional).

Skills & Knowledge

• Telecoms background – knowledge of:
• Network hardware – PC’s, Switches, Routers & Firewalls
• Networking TCP/IP, DNS, VPN & Router configuration
• Hosted / IP Telephony systems & SIP Trunks
• Excellent Customer service and communication skills
• Positive attitude
• Affective time management skills, with a logical approach to problem-solving.
• Ability to work under pressure and within time constraints.
• Ability to work alone as well as part of a team, managing workload whilst reviewing changing priorities

Hours of Work & Salary

• Mon – Fri 9:00 to 17:30 / 8:30 to 17:00
• Salary details available upon request
• Option to work the out-of-hours rota – extra to own shift (remotely and once fully trained)

Benefits

• 20 days holiday, increasing by 1 day each year to a maximum
• of 30 days.
• Bank holidays in addition to holiday allowance
• Workplace pension
• Company and Attendance bonus
• Bupa Employee Assistance Programme

About Challenger Business Communications

Challenger Business Communications is an award-winning business communications provider who aim to partner with organisations to improve their business efficiencies.

To do this, we depend on 4 guiding principles –

Experience

Established in 1991, and serving a diverse base of customers, we have a wealth of experience and know-how in finding the right solution.

Independence

Not bound by any one manufacturer, we pride ourselves on our independence, matching needs with solutions that exceed expectations.

Innovation

We meet needs with innovative products and services, custom tailored to guarantee improvements in business processes.

Service

Above all, we provide exceptional service to our customers. Understanding and implementing technology is nothing without the support of our knowledgeable, approachable and capable people.

 

By joining the Challenger family, you will be joining a group of people who work in collaboration to deliver the vital communication tools our clients need to keep their businesses operational. Through this, we strive each and every day to be excellent at what we do.

We know that our team work hard, so we actively ensure our working environment is a positive place to be. With an open-plan layout, the office is always buzzing with activity and the departments can share in the excitement together.

Plus, we offer fantastic development opportunities for all members willing to put the time in and progress. With structured learning opportunities, and dedicated staff to help you progress, Challenger are invested in your growth.